ASPECT4 Hotline

Select a system and type your question. The hotline assistant will reply as soon as possible. If your question has not been received by hotline within five minutes, you will be asked to try again later. For better support, the hotline assistant is able to establish a connection to your computer, which requires your permission. Once the connection is established, you may disconnect at any time.

Phonemode

If a consultant wants to see or work with your PC, he/she must send you a mail with a code for you to click on. Or you may enter the code here.

Citrix GotoAssist Security

The tool GoToAssist has been developed by Citrix. In order to use the product, you must have internet access. The tool may be used for chat, for sharing the screen, for sending files/folders between two PC's etc. Data is encrypted and sent via a secure connection. The TruSecure certification assures security, see the documents below:

• TruSecure® Certification Assures Danske Bank Customers of Top-Notch Security.
• GoToAssist, is SiteSecure Certified, a standard that ensures the security of your systems and data, and that of your customers, when using GoToAssist as your remote control solution.
• GotoAssist Security Fact Sheet.